Return Policy
We want you to be completely satisfied with your purchase. If you are not satisfied, you may return most new, unopened items within 30 days of delivery for a full refund.
Return Process
- Initiate a Return: Contact our customer service team to initiate a return. Provide your order number and reason for the return.
- Pack Your Item: Pack the item securely in its original packaging, if possible. Include all paperwork, parts, and accessories.
- Ship the Item: Use a trackable shipping method to return the item to our address: 219 Temmera Ln, Glendora, CA 91740.
Refunds
- Processing Time: Refunds are processed within 7 days of receiving the returned item.
- Method of Refund: Refunds will be issued to the original payment method.
Exchanges
We currently do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately. We will arrange for a replacement or refund.
Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Gift cards
- Final sale items
Contact Us
For any return or refund inquiries, please contact us at:
- Support Number: (714) 855-1878
- Email: customercare@vacaypalma.com
- Address: 219 Temmera Ln, Glendora, CA 91740
